Richardt Dannhauser
Richardt Dannhauser COO

Effective communications have become the foundation and lifeblood of successful businesses but all too often departments, especially IT teams, neglect to implement them.

Effective communication solutions have become a key driver for continued success in Nigeria’s socio-economic climate. The onus is on IT teams to keep pace with the latest technology and infrastructure to help businesses reap the myriad benefits of effective communications. In this blog, we look at the benefits of prioritising communication technology in the IT department and how it supports other departments.

Facilitate innovation

Everyone develops and maintains productive relationships with others based on positive encounters that happen when there are effective communication solutions. Employees and their managers are no different. When staff feel like they can openly share ideas at work, innovation and cooperation follow. However, if communication technology is outdated, creativity and collaboration might be stunted.

Help to prepare and execute plans

The planning process for any project requires large amounts of information and input to be gathered from a variety of sources and stakeholders. Without effective communication solutions, many projects and strategies will never move past the planning stage. Clear communication strategies and quick, efficient communication channels are critical for the smooth preparation, circulation and execution of all business plans.

Reduce operating costs

The setup and costs of operating modern communication systems are significantly lower than the more conventional phone system. Advanced communication technology works off an Internet connection, which eliminates the need for a standard telephone line. This means that you only need one account for Internet and telephonic communications. PC-to-PC calls over an Internet connection are free while calls from PCs to landlines usually include an additional charge, but this rate is significantly lower than a traditional phone line.

Build efficient relationships

With communication technology, you can discover and convey information to your employees or customers anywhere. If you need to contact your offsite employees, you can send an email or direct message to their smartphone or tablet instead of waiting for them to return to the office. Furthermore, you can remain in constant contact with your clients and provide real-time updates on the status of an appointment or project.

Better sound quality

Sound quality is an ever-evolving aspect of communications. A lot can go wrong when your customers and employees misunderstand each other. Wideband audio extends the frequency range and doubles the sample rate of telephone audio, making it easier to understand one another. Better sound quality allows for easier negotiations, better business-to-business communications and improved filtering of background noise.

Although communications are vital for the effective running of an organisation, many departments find themselves lacking in communication technology and infrastructure. By examining all the advantages of communication technology, it’s easy to see why so many businesses are making the transition. Switching will not only save you money and increase efficiency but also allow you to provide customers with the best service possible.

Download our Symptom Checker to see whether communications are being neglected in your IT department.

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