The digital landscape demands versatility and it’s a case of adapt or get left behind for businesses that want to thrive. A resilient IT department is now considered vital to a business’s ability to adapt for the future.
IT departments in Nigeria are evolving rapidly and have progressed from merely providing tech support to employees to becoming key role players in business growth. IT solutions drive innovation and provide a competitive advantage to the organisation and the relevant back-end systems that support productivity. But in an industry famed for its innovation and rapid growth rate, how can businesses ensure that their IT departments can adapt for the future?
Continue close collaboration
Future IT departments are expected to have increased interactions with the end user and external customers who use the technology. Developers are now more concerned with business processes and their involvement in certain projects and initiatives instead of just accepting and working through a to-do list.
It has now become valuable for the workforce to know the greater purpose behind the business strategy and understand its impact on the business and the clients it serves. Increased collaboration might require more time from IT professionals, but it results in engaged and motivated employees who are dedicated to improving your product or service.
Measure and monitor performance
IT departments need proper capacity planning to operate successfully and this requires smart analytics beyond data-centre monitoring and alerts. Traditionally, a proactive and not a reactive approach is used primarily to prevent system downtime and decrease the response time, but measuring and monitoring the performance of your IT infrastructure also has other benefits.
Conducting daily IT performance tests will help IT professionals to pinpoint inefficient areas, identify potential problems with hardware or software, anticipate performance flaws and flag areas that require improvement. As a result, staff are empowered to make better decisions about their IT solution and how best to keep it robust and resilient.
Make user satisfaction a priority
IT user satisfaction can affect the department’s perceived value to the business as it relies heavily on support from C-suite executives for funding and receiving the necessary investments to remain relevant.
IT must be seen as a trusted solution provider – and this is where an increased focus on user satisfaction comes in. Consider users in the same way as you do consumers and find those areas where you can improve your service and your interactions with them.
The IT landscape will undoubtedly continue to change, but whether this change will make your IT department thrive or fall flat depends on your ability to adapt for the future. To find out how we can help you get the most from your IT department today and in future, please don’t hesitate to get in touch with us .
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