Connectivity in Nigeria has grown exponentially over the last few years and is enabling businesses to access previously untapped markets.
Technology supports future growth for many businesses in Nigeria, especially startups and SMEs with limited resources at their disposal. Technological innovations have already influenced multiple sectors such as energy, healthcare, transport and agriculture and will continue to permeate other industries in the future. Here are a few network trends to keep an eye on for the Nigerian market in 2020:
Focus on contact centres
Businesses in Africa are increasingly finding themselves with more customer data and are looking for ways to use this data to transform their businesses. All over the world, and particularly in Africa, contact centres are transforming from voice-only to a fully integrated and digitised process to deliver exceptional customer experiences.
With an integrated approach to contact centres, businesses can create more relevant, beneficial and personalised services and interactions across a diverse range of communication channels.
A software-defined network is a must-have connectivity solution. And businesses that are seeking ways to accelerate digital transformation initiatives will need to use Software as a Service (SaaS) to do so.
Another reason why enterprises are starting to use software-defined systems is to achieve greater agility, easier provisioning and lower administrative costs – something they struggled with on legacy systems. Hyper-converged systems combine storage, compute and network functionality in a single virtualised solution.
Multiple devices or data points can be clustered to create pools of shared compute-and-storage resources. It's designed this way for convenient consumption. Companies can start off small and grow their resources when needed. The use of commodity hardware – supported by a single vendor – yields an infrastructure that's designed to be more flexible and straightforward to manage than traditional enterprise storage infrastructure.
More businesses are opting for hybrid cloud solutions. Some enterprises struggle to fully transition to the cloud. With a hybrid cloud approach, these companies can transition at their own pace with less risk and at a lower cost.
In a previous blog, we highlighted the benefits of implementing a hybrid cloud solution and how it helps to simplify operations and enables companies to react faster to changing business needs. Nigerian businesses require a cloud model that fosters flexible provisioning, an on-demand service and resource pooling.
As customers become more comfortable with these services and costs, increased migrations to external providers are conducted through interconnect services. It’s an emerging trend to use a partner ecosystem to enable an agile infrastructure.
In future, businesses must focus on optimising capacity and guard against using applications that are paid for but not used – something that can be found in existing on-premise data centres and in the cloud.
Partner with us so you can move away from this. We ensure that capacity, utilisation and density are appropriately configured for all our IT solutions while delivering optimal availability.
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